RAVENSTONE TILES - Frequently Asked QuestionsRAVENSTONE TILES - Frequently Asked QuestionsDo you have a printed catalog?
Our website is our catalog. It shows our constantly evolving line of products and is frequently updated.
How do I place an order?
You may phone us or send an email with your order information, including the tiles you want, how many of each, color scheme, and your name / mailing address. We'll calculate your total with shipping and let you know the amount due. We request payment at the time you place your order. In the case of large orders (over $200) you may pay one half the total as a deposit with the balance due upon shipment.
What methods of payment do you accept?
Currently we accept personal / business check, money order, Paypal, Mastercard, VISA, and Discover. If paying by credit card, please do not send your card information in an e-mail! Telephone us with this information instead.
What is your minimum order?
There is no order too small!
How do you ship tiles?
We use U.S. Priority mail for almost all orders. This is usually the fastest and the least expensive. If you prefer another shipping service please let us know when you place your order.
Do you ship overseas?
We will be happy to process international / overseas orders, however postage costs may be substantially higher than for domestic orders. You can request a shipping quote from us before ordering.
How long will it take to get my order?
We are able to fill most orders in 3 to 4 weeks. Large orders may take a while longer.
How accurate are the colors shown on my monitor?
When we scan our tiles we make every effort to ensure that the colors are as accurate as possible. However, every computer monitor is different and what you see may not be the exact color of the glaze. We can provide free glaze samples through the mail if color matching is critical. (see below)
Can I order glaze samples?
Please let us know what colors you are interested in and we'll be happy to send you some free samples via mail. We request that you return them when you are done with them so we can reuse the samples.
Am I limited to tiles in the color schemes shown on your web site?
No. You can pick and choose from any of our glaze colors to fully customize your tile(s).
Can you do custom design work?
Yes, we will design and create custom tiles at a rate of $30 / hour.
Do you make frames or sell frames for your tiles?
Although we do not make or sell frames, there are links on our web site that will direct you to some quality frame-makers.
Do you have a store or gallery that carries your work?
We currently have some tile designs available through Blake Sand & Gravel in Sequim, WA (490 South Blake Avenue Sequim, WA 98382 360.681.2877 Phone / 800.850.2877 Toll Free). Although we do not have a storefront, you are welcome to visit our home studio if you are in the area. Please call ahead so we know to expect you.
How durable are your tiles?
Our tiles are fired to a stoneware temperature, making them resistant to extremes of heat and cold. They will withstand freezing weather without cracking.
Do I need to seal tiles that are installed in a bathroom or kitchen backsplash?
We suggest that you seal tiles that will be exposed to water or food splashes. Some of our matte glazes could potentially be affected by staining or mineral deposits.
Do you make field tiles?
We currently do not make field (plain) tile or trim tile due to space limitations. If you need only a couple square feet, please inquire. We might be able to accommodate you!
How thick are your tiles?
Our tiles measure, on average, 1/2" thick. Some areas of the tile designs are raised and may stand higher than this.
What is the surface finish of your glazes?
Most of our glazes have a matte to satin surface and only a few are glossy. We tend to use glazes that are reminscent the of Arts & Crafts aesthetic: muted colors and matte or satin finishes.
Are the tile designs raised or indented?
Most of our tiles have a raised, sculpted surface. The exception to this are the house numbers and impression tiles which are indented designs. Our grouted tiles ("mosaic style") have flat surfaces.
How large are your house number tiles?
Each tile is a different size depending on how many digits are in your number and the type of decorative accent. The number itself is 4" in height, which meets most urban codes. On average, the horizontal tiles are 5 1/2" to 6" high, with the width variable. The vertical tiles are about 3" to 4" wide with the height variable. For more specifics, please contact us.
Is there some way to hang your tiles without framing them?
All of our molded 6"x 6" and 4"x 4" tiles and most of our tile sets come with notches in the back to allow hanging on a nail or hook. If you need notches in your tiles, please ask at the time of ordering to be sure the tile you want has a notch. You can also use small brads, nails, "L" pins, or even tile adhesive, available at any hardware store, to affix the tile to a wall.
this page last updated: April 6, 2008